Privacy Policy

This Privacy Policy should be read in conjunction with our General Terms and Conditions. We, SV Gaming (also known as “BetKing”) are the data controller responsible for all platforms, games and services offered through our Website, mobile application or other service channels available to you. Our company is duly registered under the laws of Nigeria with company registration number RC 1419108 and we must ensure compliance with all applicable privacy, protection and consumer laws in Nigeria.

Personal Data We Collect

We may obtain and collect your personal data in various ways, including when you access or register for our services, use, interact with any of our websites or applications, participate in or interact with any of our products or services on the Website or other service channels, contact our support centre, take part in any promotional activity or submit your personal data to us related to our services. We may also acquire personal data from third parties who have acquired it from you and are allowed to share it with us. 

Additionally, when you visit our Website or other service channels we may automatically collect certain technical information such as your IP address and details about your visit like what pages you viewed. This can help us get a better understanding of customer preferences and enable us to improve our services. By visiting and using the services provided by us, you agree to allow the collection of this data.

Information We Collect 

We may collect, use and process information and data about you which can include (but is not limited to), when registering or using our services: your name, ID number, age, mobile number, address, date of birth, email address, gender, username and password along with any social media profile information you provide. This also applies to details sent by filling in the forms on our website or sending us an email. Technical information such as the type of device you use, IP address of your computer/smartphone device IMEI or serial/SIM card numbers for non-smart phones/feature phones also comes into play along with login info, browser type and version used, timezone setting, browser plug-in types and versions, operating system and platform being utilised as well as SIM card data.

Our Purpose For Collecting Your Data 

We may collect, utilise and store your personal information in order to provide, promote, maintain, customise and enhance our products and services including the variety of products and services available for your participation, producing new items and services as well as safeguarding Us, content partners and our users from unlawful or illegitimate activities.

We will process your personal data for the purpose of concluding and performing agreements with you, including: 

• Creating and managing your account, authenticating your identity when accessing your account in compliance with our Terms and Conditions, and informing you about changes to our products and services;
• Providing customer service and communicating with you; 
• Fulfilling legal obligations; 
• Fulfilling contractual commitments to partners in order to offer our products and services (which is our legitimate interest); 
• And where consent has been given, using your personal data for marketing our own products, services, or those of our affiliates.

Who Receives The Obtained Data 

BetKing and its related entities, such as our parent companies, subsidiaries, and companies that are under the same control, may process information on behalf of BetKing in order to continue providing services to you. This processing will include website hosting, maintenance and email communication services when needed. The information gathered for this purpose will also be used for calculating and tallying points.

We entrust certain service providers to aid or furnish services to you on our behalf, such as hosting services providers, cloud storage suppliers, sponsors platform developers, software producers for our products and services, support and security services providers, analytics tools and services companies, customer support personnel, banking entities, payment and reconciliation experts, couriers for delivery of rewards connected to any product or service in question, and independent auditors for evaluation and assurance of agreement with the regulations pertinent to products or services.

We are supported by providers of marketing services to help promote our products and services. This includes marketing firms, email distribution companies, social media marketing vendors such as Facebook and Google, analytics service providers, partners who permit access to our goods and services or partners with whom we may collaborate regarding hosting and displaying of our products and services, as well as third parties like governmental agencies, courts or other similar bodies in the event compliance with applicable laws is needed for enforcing or investigating potential violations of terms of use or other contracts between us and you, or protecting ours and others’ rights, property or safety.

Lawful Basis For Processing Your Information 

BetKing ensures that the processing of Personal Data is done in a fair and respectful manner, safeguarding the rights of the Data Subject. This policy outlines measures to ensure that principles of good practice are adhered to when processing such Data. These include: collecting and processing data in a lawful manner; obtaining prior consent before any processing takes place; limiting the purpose for which data is used; making sure all data remains accurate; refraining from keeping Date longer than necessary; protecting against foreseeable hazards, breaches and other threats related to security and confidentiality such as theft, cyberattack, viral attack, unauthorised access or manipulation of data as well as any potential natural disasters like exposure to rain or fire. Transferring data to people or organisations located outside of the country must also follow these guidelines.

User’s Rights 

You have the following rights relating to your personal data being processed by Us: 

• Right of Access: You can request access to your personal data; 
• Right of Rectification: You may ask us to update any inaccurate information about your personal data; 
• Right to be Forgotten: You are entitled to request that we delete your personal data, except where it is necessary for us to hold such information under an investigation or under a subsisting contract, or in order to comply with financial and tax regulations and/or for the establishment, exercise or defence of legal claims. 
• Right to Object (Marketing): You can object to the processing of your personal data for marketing purposes; You can also object if We process your data based on Our legitimate interests unless We have valid grounds that justify continuing such processing.  
• Right To Data Portability: You can ask Us to deliver your personal data in a structured machine-readable format.

How Long The Data Is Stored

We process your personal data while you are registered or holding a BetKing account, and following the end of such registration or holding of the account to the extent that the data is necessary. We will store this data for no longer than what is necessary in order to fulfil our legal obligations, pursue legal claims, carry out research and analytics, market our products and services, and maintain your Account. After your Account has been terminated or cancelled, access will be limited.

We may process your data if you have given consent to do so. We will only retain the data for as long as the consent is valid, and will store it according to what we are legally allowed to use it for. To protect your privacy and enhance security, we will encrypt, pseudonymize, anonymize and/or segregate any information that could identify you.

Safeguarding and Protection of Information 

We pledge to take measures that are sensible and realistic to guarantee your data is safe and shielded. BetKing has implemented technical and operational protocols to avert any unauthorised access, accidental losses, or destruction of your information. Your private details are kept confidential, and we employ every means available to preserve the security of your Personal Data, including limiting accessibility to those with a legitimate need-to-know. Furthermore, we insist that our personnel as well as third parties involved in handling any work on our behalf comply with applicable safety regulations so as to protect your Personal Data.

Contact and Complaints 

If you would like more information regarding this policy, request your data, or make a complaint, you can reach our Data Protection Officers via email at [email protected]. 

Additionally, you have the right to file a complaint with the Nigerian authority that has been assigned with the responsibility of overseeing personal data protection.